ADIC is the world’s
largest supplier of automated tape systems using the
drive technologies most often employed for backing up
open system, client-server networks. The company’s
data management software and storage networking appliances
provide IT managers innovative tools for storing, managing,
and protecting their valuable digital assets.
Support Levels Overview
ADIC offers the following hardware support upgrade plans:
The Bronze Support
Plan is an economical choice for non-critical operations
or small to mid-size organizations with single-site
storage environments.
On-site
support Monday through Friday
Next-day
response for on-site support
5
x 9 telephone support
Online
resources
The Silver Support
Plan is designed for mid-size to large enterprises that
want to complement their in-house technical capabilities
with on-site ADIC service.
On-site
support Monday through Friday
Four-hour
target response time for on-site support
24-hour
telephone support
Priority
call handling
The Gold Support Plan
provides a leading class of service for organizations
with around-the-clock availability requirements or complex
IT environments.
24x7
on-site support
Four-hour
target response time for on-site support
24-hour
telephone support
Priority
call handling
Contact Us:
Purchase your
maintenance upgrade or renewal from En Pointe by calling:
(310) 337-5200 x2729 . Or click a link below.
On-site
support Monday through Friday