Service Levels
| Level |
Description |
8x5xNBD |
|
8 to 5, next business day: Advanced replacement
parts, with or without a field engineer, are delivered the
next business day from 9 .am. to 5 p.m., provided the request
is received before 3 p.m. local time. |
8x5x4 |
|
8 to 5, 4 hour response: Advanced replacement parts, with
or without a field engineer, are delivered within 4 hours
of determining that part replacement is required (Monday-Friday,
9 a.m. to 5 p.m.). |
24x7x4 |
|
24/7, 4 hour response: Advanced replacement parts, with
or without a field engineer, are delivered within 4 hours
of determining that part replacement is required (24 hours
a day, 7 days a week). |
24x7x2 |
|
24/7, 2 hour response: Advanced replacement parts, with
or without a field engineer, are delivered within 2 hours
of determining that part replacement is required (24 hours
a day, 7 days a week). |
To get a custom quote or to be contacted by a Warranty Specialist, click on the links to the right.
If you know what Smartnet package you want, click the shopping icon to the right.
What is Smartnet
?
Products
Covered under Smartnet
|
Contact Us:
Purchase your maintenance upgrade or renewal from En Pointe
by calling:
(310) 337-5200 x2729. Or click a link below.
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info
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a price quote
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