An IBM service technician will
come to your location for equipment repair.
EasyServ
depot repair for ThinkPads
A courier will pick up
the failed equipment and deliver it to our depot repair
center. The objective is to repair it within 12 hours
of arrival. Machines arriving at the depot in the morning
are scheduled to be repaired and shipped back to the
customer on the same day.
EasyServ
depot repair for Point of Sale Products
A courier will pick up the failed
equipment and deliver it to our depot repair center.
Our objective is to repair it within five business days
of arrival.
Onsite
exchange for IBM monitors and server peripherals
A service technician will come
to your location with a replacement machine and perform
the equipment exchange.
Onsite
exchange for IBM printers
A courier will deliver a replacement
machine to you in exchange for your failed machine,
and a service technician will arrive to uninstall the
failed machine and install the replacement machine.
IBM will ship the replacement the same day the service
call was received, with next day delivery. If the service
call is received after 8:00 p.m. Eastern Time, the replacement
machine will be shipped the following business day.
In addition, the service technician will handle all
return shipping responsibilities. All shipping and handling
is paid for by IBM.
EasyServ
exchange
A courier will deliver a replacement
machine to you in exchange for your failed machine.
IBM will ship the replacement the same day the service
call was received, with next day delivery. All shipping
and handling is paid for by IBM.
Service response
highlights A service technician is scheduled to arrive
at your location within the time frame you choose. IBM
provides service around the clock, every day, including
IBM holidays.
Onsite
repair
